Support

Resources for Sidekick users

To create a ticket, visit our

Support Portal

Frequently Asked Questions

  • What hardware do you recommend for Sidekick users?

    Sidekick will run on any modern laptop, desktop, or tablet. We recommend at least a 10" screen for computers and at least an 8" screen for tablets. For more information, visit our Recommended Hardware page .

  • Where should support tickets be submitted?

    Support tickets can be submitted anytime at https://ufcwinternationalunion.freshservice.com/

  • Where does the Sidekick data originate?

    Sidekick uses the latest mobile and web technology to work with the LUMM database system, so you can get all of the information you need and manage memberships anywhere, in a secure, fast, easy-to-use package.

Question Mark Additional Frequently Asked Questions can be found at https://ufcwinternationalunion.freshservice.com/

Contact Us

  • Address

    1775 K St NW
    Washington, DC 20006

  • Phone

    (888) 725-1602
    Mon - Fri, 8am - 8pm

  • Email

    sidekick@ufcw.org
    24 x 7 Online Support

Video Walkthroughs


End-to-End Union Software 2:23

Overview of Sidekick's new features and app integrations.


Sidekick 101 6:26

Full walkthrough of the Sidekick application from Login to Admin.


Member Advocate 1:55

Member Advocate gives easy access to stewards & members.


Sidekick Surveys 0:55

Sidekick empowers agents to see results through easy-to-use surveys and connect with members through video content.


Sidekick App 6:26

Full walkthrough of the Sidekick application from Login to Admin.


UFCW - Sidekick 1:31

Sidekick highlights & original promotional video.

Sidekick News & Updates

The Sidekick newsletter provides monthly updates regarding new features and changes to Sidekick. Please contact us if you do not currently receive the newsletter, and would like to.

Newsletter Preview

To create a ticket, visit our

Support Portal